Hipp Health, Inc. | Trust Center
Security & Privacy at Hipp Health
Hipp protects the patient health information that ABA and therapy practices trust us with. Our security program is HIPAA-compliant, continuously monitored, and regularly tested.
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FAQs

Yes. Hipp has independent third parties perform penetration tests of our platform on a regular basis, and we track and fix findings through our vulnerability management program.
Hipp maintains a documented incident response plan with playbooks for specific scenarios. We test our readiness regularly through tabletop exercises that walk the team through realistic incidents.
Yes. Hipp's security program is built to meet HIPAA requirements for protecting patient health information, and our controls are continuously monitored in Secureframe.
Yes. Hipp signs a Business Associate Agreement with every customer.
Hipp runs on Google Cloud in the United States. Data is encrypted in transit with TLS and encrypted at rest.
No. Customer data is never used to train AI models. Our AI model providers, Anthropic and OpenAI, are covered by Business Associate Agreements with zero data retention.
Hipp supports multi-factor authentication and role-based access control, so each user only sees the data their role allows. Internal access to customer data is restricted to authorized personnel.
Data is backed up automatically, and we regularly test restoring from backups.
Email [email protected]. We review every report and respond as quickly as possible.

Subprocessors

Anthropic

AI models (LLMs)

Arize AI

LLM observability

Cloudflare

Website and network protection

Google Cloud

Cloud hosting and infrastructure

Inngest

Background jobs and workflows

Intercom

Customer support

LiveKit

Session video and voice

Omni Analytics

Embedded analytics

OpenAI

AI models (LLMs)

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Monitoring

Continuously monitored by Secureframe
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Compliance

HIPAA

Monitoring

Change Management

Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.

Confidentiality

Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.